LAC HR

Printable Resources

The following is a list of printable information guides and practice tests. When you click on the resource that you would like to print, the document will open in a new window and you may use your browser's print function to print it. When you have finished, close the window to return to this page.

NOTE: Adobe Acrobat Reader is required to view and print the documents.

Information Guides

Customer Service

This guide has been developed to introduce you to fundamental techniques for approaching customer service interactions and resolving concerns.

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Data Collection

This guide has been developed to introduce you to the fundamental elements of data collection methods, principles, and techniques.

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English Usage

This guide has been developed to introduce you to rules and guidelines of English grammar, style, and mechanics that are important to business writing.

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Interview Guide

This guide has been developed to provide you with information on how to prepare for your interview.

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Mechanical Aptitude

This guide has been developed to introduce you to the basic concepts of mechanical aptitude.

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Office Practices

This guide has been developed to introduce you to basic practices for managing office assignments, time, documents, and resources.

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Statistics

This guide has been developed to introduce you to statistical terminology, scales of measurement, and calculations.

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Written Test Preparation

This guide has been developed to help you understand the purpose of written tests, how they are administered, and how to prepare to take one.

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Practice Tests

Reading Comprehension

Tests your ability to read and interpret written material.

Version 1 Version 2 Version 3

Written Expression

Tests your knowledge of and ability to recognize errors in structural and grammatical elements of standard written English.

Version 1 Version 2 Version 3

Basic Arithmetic

Tests your ability to interpret and solve problems of a mathematical nature, using such operations as addition, subtraction, division, and multiplication, and in a variety of problem formats and situations.

Version 1 Version 2 Version 3

Data Interpretation Level 1

Tests your ability to understand and interpret data provided in tabular format.

Version 1 Version 2 Version 3

Data Interpretation Level 2

Tests your ability to understand and interpret data provided in varying formats (e.g., tabular, textual, graphical).

Version 1 Version 2 Version 3 Version 4

Clerical

Test your ability to file alphabetically and numerically, and check for errors when comparing data sets.

Version 1 Version 2