The following is a list of printable information guides and practice tests. When you click on the resource that you would like to print, the document will open in a new window and you may use your browser's print function to print it. When you have finished, close the window to return to this page.
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This guide has been developed to introduce you to fundamental techniques for approaching customer service interactions and resolving concerns.
This guide has been developed to introduce you to the fundamental elements of data collection methods, principles, and techniques.
This guide has been developed to introduce you to rules and guidelines of English grammar, style, and mechanics that are important to business writing.
This guide has been developed to provide you with information on how to prepare for your interview.
This guide has been developed to introduce you to the basic concepts of mechanical aptitude.
This guide has been developed to introduce you to basic practices for managing office assignments, time, documents, and resources.
This guide has been developed to introduce you to statistical terminology, scales of measurement, and calculations.
This guide has been developed to help you understand the purpose of written tests, how they are administered, and how to prepare to take one.
Tests your ability to read and interpret written material.
Tests your knowledge of and ability to recognize errors in structural and grammatical elements of standard written English.
Tests your ability to interpret and solve problems of a mathematical nature, using such operations as addition, subtraction, division, and multiplication, and in a variety of problem formats and situations.
Tests your ability to understand and interpret data provided in varying formats (e.g., tabular, textual, graphical).